PharmIT
Legal

Terms of use

These terms form the agreement between PharmIT Services Private Limited and you (or the organisation you represent) for the use of PharmIT products, including our marketing website, the ERP web console, and the PharmIT ERP field-sales mobile application. Please read them carefully.

Effective from 12 July 2026

1. Introduction

PharmIT Services Private Limited (“PharmIT”, “we”, “us”), a company incorporated in India with its registered office at 1362, Sri Bhuvaneshvari Complex, 3rd Floor, East End Main Road, Jayanagar 9th Block, Bengaluru — 560069, Karnataka (GSTIN 29AALCP6561H1ZW), owns and operates PharmIT products. By accessing or using our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the products.

If a separate Master Services Agreement (“MSA”), Order Form or Statement of Work has been signed between PharmIT and your organisation, that document takes precedence over these Terms in case of conflict, to the extent of the conflict.

2. Definitions

  • “Products” means the PharmIT ERP web console, the PharmIT ERP field-sales mobile application, the marketing website, and any related software and services provided by PharmIT.
  • “Customer” means the organisation that has subscribed to a PharmIT tenant, whether directly or through a reseller.
  • “User” means an individual authorised by a Customer to access the Products.
  • “Customer Data” means data uploaded, created or generated by a Customer or its Users inside its PharmIT tenant.
  • “Tenant” means the logically isolated instance of PharmIT provisioned for a Customer.

3. Eligibility and accounts

  • You must be at least 18 years of age and legally competent to enter into a contract under Indian law to use the Products.
  • If you use the Products on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.
  • You are responsible for the security of your account credentials and MPIN. Do not share them, and notify us immediately of any suspected unauthorised access to your account.
  • Customer is responsible for the acts and omissions of its Users.

4. Acceptable use

You agree not to:

  • Use the Products in violation of any applicable law, including drug-control, tax, GST, corporate, data-protection, anti-spam and anti-money-laundering laws.
  • Attempt to gain unauthorised access to any part of the Products, another Tenant, or any related system or network.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, except to the extent permitted by law.
  • Interfere with or disrupt the Products, including by introducing malware, running unreasonable load, or bypassing rate limits and security controls.
  • Use the Products to send unsolicited communications, or to store or transmit unlawful, defamatory, obscene, infringing or otherwise objectionable content.
  • Resell, sublicense, or provide the Products to third parties, other than to your Users, without our written consent.

We may refuse, suspend or terminate access to any User or Tenant that we reasonably believe is violating these Terms.

5. Subscription, billing and taxes

  • Access to the Products is provided on a subscription basis, in accordance with the plan selected in your Order Form or on our pricing page.
  • Fees are quoted in Indian Rupees (INR) unless otherwise stated and are exclusive of applicable taxes (GST, TCS, TDS and similar).
  • Invoices are payable within the credit period stated on the invoice. Overdue amounts may accrue interest at 1.5 % per month or the maximum rate permitted by law, whichever is lower.
  • If Customer disputes a portion of an invoice in good faith, Customer must pay the undisputed portion by the due date and notify us of the dispute in writing within 15 days of the invoice date.
  • We may revise our pricing on renewal by giving notice at least 30 days before the renewal date.

6. Cancellation and refunds

  • You may cancel a monthly subscription at any time; cancellation takes effect at the end of the current billing period.
  • Annual or multi-year commitments cannot be cancelled mid-term for convenience. Prepaid amounts for the balance term are non-refundable except where these Terms or applicable law expressly require otherwise.
  • On cancellation, Customer will have a reasonable window (typically 30 days) to export its Customer Data before the Tenant is deprovisioned. Personal data will be handled in accordance with our Privacy Policy.

7. Customer data

  • Customer retains all right, title and interest in and to Customer Data. Customer grants PharmIT a limited, worldwide licence to host, transmit, process and display Customer Data solely to provide, secure and improve the Products in accordance with these Terms and applicable law.
  • Customer represents that it has all rights and consents necessary to upload Customer Data and to permit PharmIT to process it.
  • Customer is responsible for the accuracy, quality and legality of Customer Data.
  • PharmIT maintains commercially reasonable security safeguards. Details are described in our Privacy Policy → Security.

8. Intellectual property

The Products, including all software, designs, text, graphics, logos and documentation, are the property of PharmIT or its licensors and are protected by Indian and international intellectual-property laws. Except for the limited right to use the Products under these Terms, no rights are granted to you by implication, estoppel or otherwise.

“PharmIT”, the PharmIT logo and the product names (SFA 360, ERP 360, EVA, Academy, Pharma AI) are trademarks of PharmIT. You may not use them without our prior written consent.

9. Third-party services

The Products may integrate with third-party services (for example, GSTN portals through authorised GSPs, payment processors, SMS and WhatsApp providers). Your use of those third-party services is governed by their own terms and privacy notices, and PharmIT is not responsible for their acts or omissions.

10. Privacy

Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference.

11. Service availability and support

  • We aim for high availability of the Products but do not guarantee uninterrupted or error-free access. Planned maintenance windows will be communicated in advance where reasonably possible.
  • Support is provided during our published support hours. See Support for contact channels and response-time expectations.
  • Customer-specific service-level commitments, if any, are set out in the applicable MSA or Order Form.

12. Warranty disclaimer

To the maximum extent permitted by law, and except as expressly set out in a signed MSA, the Products are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Products will meet Customer’s requirements or operate without interruption or error.

13. Limitation of liability

To the maximum extent permitted by law:

  • Neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenues, goodwill or data, arising out of or relating to these Terms or the Products.
  • Each party’s aggregate liability arising out of or relating to these Terms or the Products, whether in contract, tort or otherwise, will not exceed the total fees paid by Customer to PharmIT for the Products giving rise to the claim in the 12 months preceding the event that gave rise to the claim.

The limitations in this section do not apply to a party’s breach of confidentiality obligations, indemnity obligations, or liability that cannot be limited under applicable law.

14. Indemnity

Customer agrees to defend, indemnify and hold PharmIT and its officers, directors, employees and agents harmless from any claim, damage, loss or expense (including reasonable legal fees) arising from (a) Customer Data, (b) Customer’s or its Users’ use of the Products in violation of these Terms or applicable law, or (c) any misrepresentation by Customer.

15. Suspension and termination

  • We may suspend access to the Products immediately if we reasonably believe that Customer, a User, or Customer Data poses a security, legal or operational risk to PharmIT, other customers, or third parties.
  • Either party may terminate these Terms for material breach by the other party that remains uncured 30 days after written notice.
  • On termination, all licences granted under these Terms will cease, and each party will return or destroy the other party’s confidential information, subject to statutory retention obligations described in our Privacy Policy.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to the arbitration clause below.

Any dispute that the parties cannot resolve amicably within 30 days of written notice will be referred to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, and the language of arbitration shall be English.

17. Notices

Notices to PharmIT must be sent by email to hello@pharmit.live and, for legal notices, also by registered post to our registered office. Notices to Customer may be sent to the email address on record for the Customer’s primary admin.

18. General

  • Entire agreement: these Terms, together with the Privacy Policy and any signed MSA or Order Form, form the entire agreement between the parties regarding their subject matter and supersede all prior discussions.
  • Assignment: Customer may not assign these Terms without PharmIT’s prior written consent, except in connection with a merger, acquisition or sale of substantially all its assets. PharmIT may assign these Terms in connection with a corporate transaction.
  • Force majeure: neither party is liable for delay or failure in performance caused by events beyond its reasonable control.
  • Severability: if any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: failure to enforce a provision is not a waiver of the right to enforce it later.
  • No third-party beneficiaries: these Terms are for the benefit of the parties and do not create rights in any third party.

19. Changes

We may update these Terms from time to time. When we make material changes, we will update the “Effective from” date at the top and notify Customer by email or through a prominent notice on the Products. Continued use of the Products after the effective date of a change constitutes acceptance of the updated Terms.

20. Contact

  • Email: hello@pharmit.live · info@pharmit.in
  • Phone: +91 63600 37010 · +91 70190 13430
  • Post: PharmIT Services Private Limited, 1362, Sri Bhuvaneshvari Complex, 3rd Floor, East End Main Road, Jayanagar 9th Block, Bengaluru — 560069, Karnataka.

PHARMIT SERVICES PRIVATE LIMITED · GSTIN 29AALCP6561H1ZW · Bengaluru, India