PharmIT
Legal

Refund & cancellation policy

PharmIT sells two things you can pay for online: a subscription to our products, and prepaid AI credits. The rules differ, so this policy sets out both in plain terms — what is refundable, what is not, and how to raise a request.

Effective from 3 October 2026

1. What this policy covers

This policy applies to payments made to PharmIT Services Private Limited (“PharmIT”, “we”, “us”) through our websites and applications, including the PharmIT field-force application. It forms part of our Terms of use. Where a separate Master Services Agreement or Order Form has been signed with you, that document prevails over this policy to the extent of any conflict.

All amounts are in Indian Rupees (INR).

2. Prepaid AI credits

AI credits are a prepaid, consumable balance that powers metered AI features such as document scanning and Poster Studio. Credits are priced at a fixed rate per credit, shown before you confirm a recharge.

Once credits are added to your wallet, the amount paid for them is non-refundable and non-reversible. Payment is consideration for the credits themselves: the balance is delivered to your account immediately on successful payment, and is available to spend from that moment. This applies regardless of whether the credits are subsequently used.

Specifically, we do not refund:

  • credits that have been spent on AI actions, whether or not you were satisfied with the output;
  • credits that remain unspent on your wallet, including on account closure, downgrade or non-renewal;
  • a recharge made in a larger amount than intended, once the credits have been added.

Credits are also:

  • non-transferable between tenants, companies or accounts;
  • not exchangeable for cash, subscription fees or any other service;
  • shared across every AI feature on your tenant, with no per-feature ring-fencing.

Every credit movement — each recharge and each debit, with the feature and the action that caused it — is recorded on your AI Credits page inside the application. We recommend reviewing it before recharging.

3. Paid but not credited

The rule above applies to credits that reached your wallet. It does not apply where money left your account and credits did not arrive. In those cases you are entitled to a full refund, and no amount is retained. This covers:

  • a payment that failed, was declined or was abandoned at the payment gateway;
  • a duplicate payment for the same recharge;
  • a successful payment where, because of an error on our side, the credits were not added.

Failed and declined payments are usually reversed automatically by the payment gateway or your bank, typically within 5–7 working days, without you needing to contact us. If a payment was captured and the credits are not visible on your AI Credits page, write to us with the payment reference and we will either add the credits or refund the amount in full.

4. Subscriptions

Subscription fees are governed by clause 6 of our Terms of use. In summary:

  • A monthly subscription may be cancelled at any time, taking effect at the end of the current billing period. Fees already paid for that period are not refunded on a pro-rata basis.
  • Annual and multi-year commitments cannot be cancelled mid-term for convenience, and prepaid amounts for the balance of the term are non-refundable, except where our Terms or applicable law expressly require otherwise.
  • On cancellation you will have a reasonable window — typically 30 days — to export your data before the tenant is deprovisioned.

Setup, migration, onboarding, training and other one-time professional-services fees are non-refundable once the work has commenced.

5. How a refund is processed

Where a refund is due under this policy, it is returned to the original payment method only. We do not refund to a different card, account or UPI handle, and we do not issue cash or cheque refunds.

  • We initiate approved refunds within 5 working days of approving the request.
  • Your bank or card issuer then typically takes a further 5–7 working days to post the amount. That leg is outside our control.
  • Applicable taxes are refunded along with the base amount. Payment-gateway charges, where borne by you, are returned only if the gateway returns them to us.

6. Raising a request

Write to hello@pharmit.live from the email address registered on the account, within 15 days of the payment. Please include:

  • your company name and tenant;
  • the payment reference or order ID, and the date and amount;
  • what you expected to happen, and what happened instead.

We acknowledge requests within 2 working days and aim to decide within 7 working days. If we decline a request, we will tell you why, in writing.

7. Changes to this policy

We may update this policy from time to time. The version published on this page at the moment you make a payment is the one that governs that payment, so the effective date above is the one that matters. Material changes will be notified in the application or by email.

8. Contact

  • Email: hello@pharmit.live · info@pharmit.in
  • Phone: +91 63600 37010 · +91 70190 13430
  • Post: PharmIT Services Private Limited, 1362, Sri Bhuvaneshvari Complex, 3rd Floor, East End Main Road, Jayanagar 9th Block, Bengaluru — 560069, Karnataka.

PHARMIT SERVICES PRIVATE LIMITED · GSTIN 29AALCP6561H1ZW · Bengaluru, India